Delivery Policy:
Dispatch is normally 1-7 working days from order, the dates are displayed on Etsy, and I do my best to dispatch in these times. We will notify you on dispatch.
Expected postal delivery times:
EU: 3-10 working days from dispatch
REST OF THE WORLD: 10-20 working days from dispatch

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, I will unfortunately have to cancel the order and start again.

Right to Cancel:
The customer may cancel for any reason (including colour not liked or incorrect size) from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders

We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.

Cancellation Form:
EU law requires that I provide, before an order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:
extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):